Refund policy

This covers what you paid Signal & Co Studios for our website service, whether we have not started, are in the middle of the build, or have already delivered the site.

It does not cover costs you paid someone else yourself, such as a domain you bought at a registrar, unless we charged you for that item. Your domain stays yours.

Tell us you want a refund. Use the Contact us page or the form in the footer. Include the email you used to pay. You can say why, but you do not have to.

If you want us to try to make it right first, we will. You do not have to go through extra steps to get your money back. We will confirm we got the request and process the refund.

We refund to the original payment method (card, wallet, or pay-later). Stripe and your bank or app may take a few business days to show it.

If we decline the job, or you change your mind before we start work, we refund what you paid. Paying on this site is an order, not a finished site. The build is covered by the agreement we send after purchase.

We stop work on the project. If the site is live on hosting we control, we take it down. You do not keep using the site or files we built. A refund is your money back, not the work plus your money back.

After you buy, we send a project agreement to sign. That agreement will include this money-back promise and may add practical details, such as how to send the request. It will not take this guarantee away.

Website use and checkout are also covered by our terms of service.

If something is wrong, ask us first. We would rather refund you than fight a chargeback. If you do open a dispute with your bank or payment app, we may pause work until it is resolved.

If this policy changes, we will post the update here with a new date.

Questions: Contact us, or send your website URL and email through the form in the footer.